Patient financial responsibility has increased significantly over the past decade. As a result, healthcare organizations sometimes feel pressure to waive copays, deductibles, or coinsurance to support patients.
While this may seem compassionate, routine balance waivers can raise serious compliance, legal, and contractual concerns.
This webinar explores how patient balance waivers intersect with coding, billing, compliance, and revenue integrity, and helps healthcare professionals understand how to handle these situations responsibly.
Adilakshmi Sankara is an accomplished healthcare revenue cycle leader with more than 29 years of expertise in Medical Coding Operations, Quality, Compliance, and Training. Renowned for driving medical coding excellence across multi-specialty settings, She bring deep experience in optimizing workflows, strengthening audit readiness, and elevating documentation and coding quality for global healthcare organizations. Her career spans work with U.S., UAE, KSA, and Indian healthcare systems, where she has led high-performing teams, developed enterprise-wide training programs, and implemented scalable process improvements rooted in data-driven insights.